Last Updated: July 2026
Welcome to Fraglowy. These Terms & Conditions (“Terms”) govern your access to and use of the Fraglowy website, products, and services.
By accessing or using our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About Fraglowy
Fraglowy is an online retail store operated from India and sells products to customers in Australia.
Trading Name: Fraglowy
Business Address:
406 Vinoba Basti
Ward No. 26
Ganganagar, Rajasthan 335001
India
Email: info@fraglowy.com
Phone: +91 8104188096
The legal entity responsible for operating the website, accepting orders, and fulfilling sales should be identified using its correct registered legal name.
2. Eligibility
By accessing or using the Fraglowy website, you confirm that:
- You are at least 18 years of age.
- You have the legal capacity to enter into a binding agreement.
- The information you provide is accurate, current, and complete.
Individuals under 18 may use the website only with the involvement and supervision of a parent or legal guardian.
Individuals under 18 may not place orders or enter into purchase agreements through the website without the involvement of a parent or legal guardian.
If we become aware that personal information has been submitted by an individual under 18, we may take reasonable steps to delete that information where required by applicable law.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, pricing, and other product information are accurate and up to date.
However:
- Product images may be for illustrative purposes.
- Colours may appear differently depending on your device or screen settings.
- Minor differences in packaging or appearance may occur.
- Product packaging may vary from images shown on the website.
- Product availability may change without notice.
We reserve the right to correct errors, inaccuracies, or omissions where necessary.
4. Pricing and Payments
Prices and applicable shipping charges are displayed at checkout.
Orders are charged in Australian dollars (AUD) unless otherwise clearly stated at checkout.
Customers may be responsible for:
- Product prices
- Shipping charges
- Applicable customs duties
- Import taxes
- Clearance fees
- Other government-imposed charges, where applicable
Payments must be successfully authorized before an order can be processed.
Please refer to our Payment Policy for additional information about payment processing.
5. Order Acceptance
Submitting an order does not guarantee acceptance.
An order is accepted for fulfillment only after payment has been successfully authorized and the order has been accepted for processing.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including due to:
- Suspected fraud or unauthorized activity
- Pricing or system errors
- Product unavailability
- Payment authorization issues
- Incorrect or incomplete order information
- Violation of these Terms
- Shipping restrictions
- Legal or regulatory requirements
If payment has already been collected for a cancelled order, the applicable amount paid for the cancelled order will be refunded to the original payment method, subject to the applicable payment-processing timeline.
6. Shipping
Orders are shipped from India to Australia in accordance with our Shipping Policy.
The current estimated order processing time is:
1–2 business days
The estimated delivery time to Australia is:
12–18 business days after dispatch
Delivery estimates are not guaranteed and may vary due to circumstances including:
- Customs processing
- Carrier delays
- Weather conditions
- Public holidays
- Remote delivery locations
- Incorrect or incomplete delivery information
- Government restrictions
- Other circumstances beyond our reasonable control
Please refer to our Shipping Policy for complete information about shipping charges, tracking, delivery estimates, customs, and undeliverable packages.
7. Customs, Duties, and Import Charges
Orders shipped from India to Australia may be subject to customs inspections, import duties, taxes, clearance fees, or other government-imposed charges.
Unless otherwise expressly stated, customers may be responsible for charges imposed in connection with the importation or delivery of their order.
Customers are also responsible for providing accurate shipping information and completing any applicable requirements necessary for delivery.
This section does not exclude or transfer any mandatory consumer rights or remedies that cannot legally be excluded under applicable law.
8. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled in accordance with our Returns & Refund Policy.
Customers should review that policy before making a purchase.
Nothing in these Terms limits any mandatory consumer rights or remedies available under applicable law.
9. Order Cancellations
You may request to cancel your order before it has been processed and shipped.
Once an order has been processed for shipment or dispatched by the shipping carrier, cancellation may no longer be possible.
After delivery, customers may request a return in accordance with our Returns & Refund Policy and applicable law.
Please refer to our Cancellation Policy for additional information.
10. Customer Responsibilities
Customers agree to:
- Provide accurate billing and shipping information.
- Keep contact information reasonably up to date.
- Ensure the shipping address is complete and correct before placing an order.
- Review product information before placing an order.
- Comply with applicable requirements relating to imported products where applicable.
Fraglowy is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.
This does not limit any consumer rights that cannot legally be excluded.
11. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product images
- Graphics
- Text
- Icons
- Website design
- Layout
- Software
- Other website materials
is owned by or licensed to Fraglowy or the applicable rights holder and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or commercially use website content without prior written permission, except where permitted by applicable law.
12. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with website security or functionality.
- Upload malicious software or harmful code.
- Attempt unauthorized access to website systems.
- Copy or exploit website content without authorization.
- Engage in fraudulent or misleading activities.
- Use another person’s information without authorization.
- Use the website in a manner that could damage, disable, overburden, or impair the website or its systems.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
13. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website is provided on an “as available” basis.
We do not guarantee that:
- The website will always be available.
- The website will operate without interruption.
- The website will be completely error-free.
- The website will be compatible with every device or browser.
- Website content will always be complete or error-free.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot legally be excluded under applicable law.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Fraglowy will not be liable for indirect, incidental, special, consequential, or punitive losses arising from:
- Use of or inability to use the website.
- Delayed deliveries caused by circumstances beyond our reasonable control.
- Carrier or customs delays.
- Website interruptions or technical issues.
- Product unavailability.
- Events beyond our reasonable control.
Nothing in these Terms excludes, restricts, or modifies liability or consumer rights that cannot legally be excluded, restricted, or modified.
15. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, disclose, retain, and protect personal information.
16. Third-Party Links and Services
Our website may contain links to third-party websites or rely on third-party services, including payment, shipping, hosting, analytics, and communications services.
Third-party services operate under their own terms and privacy policies.
Fraglowy is not responsible for the independent content, privacy practices, terms, or operations of third-party websites or services that we do not control.
17. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available to consumers under Australian Consumer Law or other applicable legislation that cannot legally be excluded.
Where required by law, customers may be entitled to remedies such as a repair, replacement, refund, or another applicable remedy for products that are faulty, not as described, or fail to meet applicable consumer guarantees.
Our Terms, policies, and business practices are intended to operate consistently with mandatory consumer rights.
18. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, or legal requirements.
Any updated version will be posted on this website with a revised Last Updated date.
The updated Terms will apply from the date of publication unless otherwise stated or unless applicable law requires otherwise.
19. Governing Law and Jurisdiction
These Terms and any disputes arising from or relating to the website or purchases made through the website are subject to applicable law.
The governing-law and jurisdiction provisions applicable to these Terms should be reviewed and finalized based on the correct legal entity, business structure, sales model, and applicable Australian consumer protection requirements.
Nothing in this section limits mandatory consumer rights or remedies available to Australian customers under applicable law.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@fraglowy.com
- Phone: +91 8104188096
- Contact Form: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.