Last Updated: July 2026
At Fraglowy, we are committed to providing a secure and convenient payment experience. This Payment Policy explains the payment methods we accept, when payments are processed, and how payment-related issues are handled.
1. Accepted Payment Method
We currently accept payments through:
PayPal
During checkout, you will be redirected to PayPal’s secure payment platform to complete your purchase.
Only payment methods currently enabled and available at checkout are represented in our payment information.
2. Secure Payments
Payments are processed through PayPal’s payment platform.
Fraglowy does not collect or store full payment card details submitted through PayPal’s payment process. Payment information is handled by PayPal in accordance with its applicable terms, privacy practices, and security procedures.
For more information about how PayPal handles payment information, please review PayPal’s applicable privacy and user agreement documentation.
3. Payment Authorization
Payment must be successfully authorized before an order can be processed.
If a payment cannot be authorized or is declined, the order will not be confirmed until successful payment has been received.
4. Order Confirmation
Once your payment has been successfully completed, you will receive an order confirmation email containing your order details.
If you do not receive an order confirmation email within a reasonable period after completing payment, please contact our customer support team.
5. Currency
All orders are charged in Australian dollars (AUD) unless otherwise clearly stated at checkout.
If your PayPal account, bank account, or other payment source uses a different currency, PayPal or your financial institution may apply currency conversion rates or related fees.
Any exchange-rate differences or currency conversion fees imposed by your payment provider or financial institution are the customer’s responsibility.
6. Pricing
We make reasonable efforts to ensure that product prices displayed on our website are accurate.
If a pricing error occurs, Fraglowy may:
- Correct the pricing error;
- Cancel the affected order; and
- Issue a full refund if payment has already been collected.
If an order is cancelled due to a pricing error after payment has been received, the payment will be refunded to the original payment method, subject to the applicable payment-processing timeline.
7. Taxes, Duties, and Import Charges
Product prices and shipping charges do not include customs duties, import taxes, clearance fees, or other government-imposed charges unless expressly stated otherwise.
Customers may be responsible for customs duties, import taxes, clearance fees, or other charges that may apply when an order is imported into Australia.
Please refer to our Shipping Policy for additional information regarding customs and import-related charges.
8. Failed or Declined Payments
A payment may fail or be declined for various reasons, including:
- Incorrect payment information
- Insufficient funds
- Bank or PayPal security checks
- Payment authorization issues
- Other restrictions applied by the payment provider or financial institution
If your payment is declined, please verify your payment details or contact PayPal or your financial institution for assistance before attempting the purchase again.
9. Refunds
Approved refunds are issued to the original payment method used for the purchase, where possible.
Once a refund has been approved, Fraglowy generally processes the refund within 1–5 business days.
After Fraglowy processes the refund, PayPal or the customer’s bank or financial institution may require additional time before the refunded amount appears in the customer’s account.
The total time for a refund to become available may vary depending on the payment provider and financial institution.
Please refer to our Returns & Refund Policy for complete information about refund eligibility and return procedures.
10. Fraud Prevention and Payment Security
To protect our customers and our business, Fraglowy may:
- Review orders for suspected fraudulent or unauthorized activity;
- Request additional verification where reasonably necessary;
- Decline, cancel, or refuse orders that appear to involve fraudulent or unauthorized activity.
If an order is cancelled for security reasons after payment has been received, the amount paid for the cancelled order will be refunded to the original payment method, subject to the applicable payment-processing timeline.
11. Payment Disputes
If you believe that a payment has been processed incorrectly or you have a billing concern, please contact us first at:
We will make reasonable efforts to review and resolve payment-related concerns promptly and fairly.
Customers may also have dispute or protection rights available through their payment provider, including PayPal, subject to that provider’s applicable terms and procedures.
12. Contact Us
If you have any questions regarding this Payment Policy or your payment, please contact us.
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@fraglowy.com
- Phone: +91 8104188096
- Contact Form: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.