Last Updated: July 2026
Fraglowy (“Fraglowy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services.
1. Who We Are
Fraglowy is an online store operated from India that sells products to customers in Australia.
Business Name: Fraglowy
Business Address:
406 Vinoba Basti
Ward No. 26
Ganganagar, Rajasthan 335001
India
Email: info@fraglowy.com
Phone: +91 8104188096
For privacy questions or privacy requests, you may contact us using the details in Section 16 of this Privacy Policy.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information.
Information You Provide
When you place an order, create an account, subscribe to marketing communications, submit a request, or contact us, we may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details and purchase history
- Account information, where applicable
- Customer support communications
- Information included in privacy or customer service requests
Payment information is processed through the payment provider used for the transaction. We do not intentionally store complete payment card details.
Information Collected Automatically
When you browse or use our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages viewed
- Referring website or source
- Date and time of access
- Website interaction and usage information
- Technical information required for website security and operation
This information may be used to help maintain website security, improve website performance, and understand how visitors use our website.
3. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Process payments
- Send order confirmations and shipping updates
- Provide customer support
- Respond to questions and requests
- Manage customer accounts, where applicable
- Improve our products, services, and website
- Maintain website security
- Detect, investigate, and prevent fraud or unauthorized activity
- Send promotional communications where permitted by applicable law or where you have provided consent
- Comply with legal, tax, accounting, regulatory, and other legal obligations
- Establish, exercise, or defend legal claims
4. Payment Information
Payments are processed through the payment provider available at checkout, including PayPal where applicable.
Fraglowy does not intentionally store complete payment card information submitted through the payment provider’s payment process.
Payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy, terms, and security practices.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the shopping cart functioning
- Remember preferences
- Support website functionality
- Maintain security
- Prevent fraud
- Understand website traffic and usage
- Measure website performance
- Support marketing or personalization features where applicable
Cookie Controls
Where cookie preference controls are available, you may manage your preferences through our Cookie Settings / Privacy Choices control.
You may also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
Cookie Settings: Available through the website’s cookie preference or privacy settings control.
Privacy Choices: Available through our Privacy Choices page.
The cookie controls and Privacy Choices link should be kept visible and functional on the live website.
6. Analytics and Website Technologies
We may use analytics and website technology providers to understand how visitors use our website and to improve website performance.
Depending on the tools currently installed on our website, these providers may process information such as:
- Device information
- Browser information
- IP address or approximate location information
- Pages viewed
- Website interactions
- Referral sources
- Technical and performance information
The specific providers used should be identified in this Privacy Policy or in the applicable cookie preference information where required.
Important: This section must be updated to name the actual analytics, advertising, hosting, and website technology providers currently active on the website.
7. Marketing Communications
If you subscribe to our marketing communications or otherwise provide consent where required, we may send promotional communications about:
- New products
- Special offers
- Discounts
- Store updates
You may unsubscribe at any time by using the unsubscribe link included in promotional emails or by contacting us.
Transactional communications, such as order confirmations, shipping updates, and important service messages, may continue to be sent when necessary to fulfill or manage your order.
8. How We Share Personal Information
We do not sell personal information.
We may share personal information where reasonably necessary with service providers and other parties that help us operate our business, including:
- Payment providers, such as PayPal where applicable
- Shipping and logistics providers, such as the carrier used to fulfill your order
- Website hosting and e-commerce technology providers
- Email and customer communication providers
- Analytics providers actually used on our website
- Customer support service providers, where applicable
- Professional advisers and service providers where reasonably necessary
- Government, regulatory, law-enforcement, or other authorities where required or permitted by law
Service providers generally receive only the information reasonably necessary to perform the services they provide.
The specific providers used may change as our website and business operations change. We aim to keep this Privacy Policy and applicable privacy or cookie disclosures reasonably accurate and up to date.
9. India-to-Australia Data Processing and International Transfers
Fraglowy operates from India and sells products to customers in Australia.
When an Australian customer places an order or contacts Fraglowy, personal information may be collected from Australia and accessed or processed by Fraglowy in India.
Personal information may also be processed or stored in other countries where our payment, technology, communications, hosting, analytics, shipping, or other service providers operate.
For example, information may be shared with a payment provider to process a transaction or with a shipping provider to deliver an order to Australia.
We take reasonable measures to protect personal information during international processing and transfers. The privacy practices and legal obligations applicable to a particular service provider may also apply to information processed by that provider.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on the type of information and the reason it was collected.
Generally:
- Order and transaction information may be retained for the period reasonably necessary to complete the transaction, provide customer support, manage returns and refunds, resolve disputes, and meet applicable tax, accounting, and legal obligations.
- Customer support communications may be retained for as long as reasonably necessary to respond to the request, maintain service records, resolve disputes, and meet legal or operational requirements.
- Marketing subscription information may be retained until you unsubscribe or until it is no longer reasonably necessary for the relevant marketing purpose, subject to applicable legal requirements.
- Privacy requests and related records may be retained for as long as reasonably necessary to verify, process, document, and respond to the request and to meet applicable legal obligations.
- Technical, security, and fraud-prevention information may be retained for the period reasonably necessary to protect our website, investigate incidents, prevent abuse, and meet legal or operational requirements.
When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.
12. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally available
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
- Object to or request restriction of certain processing activities where applicable
- Request a copy of certain personal information where applicable
These rights may be subject to legal exceptions and verification requirements.
13. How to Submit a Privacy Request
To submit a privacy request, please contact us at:
Email: info@fraglowy.com
You may also use the Privacy Choices / Privacy Request form available on our website, where provided.
Please include:
- Your full name
- Email address associated with your request or account
- The nature of your request
- Any relevant order or account information, where applicable
We may request additional information reasonably necessary to verify your identity and protect personal information from unauthorized disclosure.
We will review and respond to valid privacy requests within the time required by applicable law.
14. Children’s Privacy and Age Restrictions
You must be at least 18 years old to place an order through the Fraglowy website.
Individuals under 18 may browse the website only under the supervision of a parent or legal guardian. Individuals under 18 may not place orders or enter into purchase agreements through the website without the involvement of a parent or legal guardian.
We do not knowingly collect personal information directly from children. If we become aware that personal information has been collected directly from a child, we may take reasonable steps to delete that information where required by applicable law.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, or other services.
We are not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
We encourage you to review the applicable privacy policies and terms of third-party services before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, service providers, legal requirements, or website functionality.
The updated version will be posted on this page with a revised Last Updated date.
17. Contact Us
If you have questions about this Privacy Policy, how we handle personal information, or wish to submit a privacy request, please contact us.
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@fraglowy.com
- Phone: +91 8104188096
- Contact Form: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.