Last Updated: July 2026
At Fraglowy, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Destination
We currently ship orders from India to Australia only.
At this time, we do not offer shipping to other countries.
Order Processing
Orders are processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding public holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that order processing time is separate from shipping and delivery time.
Shipping Carrier
Orders are generally shipped using:
India Post
The shipping carrier may change when necessary due to operational requirements, carrier availability, delivery restrictions, or other circumstances affecting shipment fulfillment.
Delivery Time
The estimated delivery time to Australia is:
12–18 business days after dispatch
Delivery estimates begin after your order has been processed and dispatched.
Delivery times are estimates only and may vary due to circumstances including:
- Customs inspections or clearance
- Weather conditions
- Public holidays
- Remote delivery locations
- Carrier delays
- Operational disruptions
- Other circumstances beyond our reasonable control
Fraglowy does not guarantee specific delivery dates.
Shipping Charges
Shipping charges are displayed during checkout before you complete your purchase.
Our standard shipping rate is:
AUD 14.99 per item
The final shipping cost shown at checkout is the amount applicable to your order.
Order Tracking
Once your order has been shipped, we will send tracking information to the email address provided during checkout.
Tracking information may take some time to become available after dispatch and may not update immediately.
If you do not receive your tracking information, please contact us at:
Email: info@fraglowy.com
Customs, Duties & Import Charges
Orders shipped to Australia may be subject to customs inspections, import duties, taxes, clearance fees, or other charges imposed by applicable authorities.
Fraglowy does not collect customs duties or import taxes at checkout unless expressly stated otherwise.
Any customs duties, import taxes, clearance fees, or other applicable charges imposed in connection with the importation or delivery of an order are the customer’s responsibility.
Customs authorities may delay delivery while imported shipments are being processed.
Delayed Deliveries
Although we strive to deliver orders within the estimated timeframe, delays can occasionally occur.
If your package has not arrived within the estimated delivery period, please:
- Check your tracking information.
- Allow additional time for carrier tracking updates.
- Contact our customer support team for assistance.
You can contact us at:
Email: info@fraglowy.com
We will work with the shipping carrier to investigate shipment issues where possible.
Damaged, Lost, or Missing Packages
If your order arrives damaged or any items are missing, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photographs of the shipping package
- Photographs of the damaged or incorrect item(s), where applicable
- A brief description of the issue
Please send your claim to:
Email: info@fraglowy.com
Claims submitted after 7 days may not be eligible for review.
For information about returns, refunds, or other order-related resolutions, please review our Returns & Refund Policy.
Delivery Addresses
We deliver to:
- Residential addresses
- Business addresses
- PO Box addresses where supported by the shipping carrier
Please ensure that your shipping information is complete and accurate before placing your order.
Fraglowy is not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Express Shipping
We currently do not offer express or priority shipping.
All orders are shipped using our standard shipping service.
Local Pickup
Fraglowy does not offer:
- Local pickup
- Local delivery
All orders are shipped directly from India.
Undeliverable Packages & Return to Sender
A shipment may be considered undeliverable and returned to the sender for reasons including, but not limited to:
- Incorrect or incomplete address
- Unclaimed package
- Delivery refusal
- Failure to complete applicable customs requirements
- Other circumstances preventing successful delivery
If a package is successfully returned to us, the customer may request that the order be reshipped, where possible.
Reshipping charges will apply and must be paid before the order is shipped again.
Original shipping charges are non-refundable.
Where applicable, the customer is responsible for any return shipping or carrier charges associated with the returned shipment.
Shipping Restrictions
We reserve the right to refuse or cancel shipments where delivery is prohibited or restricted by applicable laws, carrier restrictions, government regulations, or other applicable requirements.
Contact Us
If you have any questions about shipping or your order, please contact us.
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@fraglowy.com
- Phone: +91 8104188096
- Contact Form: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.