We’re here to help! Whether you have a question about your order, need assistance with a product, or have general feedback, the Fraglowy customer support team is ready to assist you.
We aim to provide friendly, reliable, and timely support for all customer enquiries.
Get in Touch
Email Support
For order enquiries, product questions, returns, refunds, shipping assistance, or general support, please email us at:
Email: info@fraglowy.com
We aim to respond within 1–2 business days.
Phone Support
If you would like to speak with our customer support team, you can reach us during our business hours.
Phone: +91 7822945453
Business Address
Fraglowy
Bakarpur, Mohali, Bakarpur,
Manauli, Mohali, Sahibzada Ajit Singh Nagar, Punjab – 140306
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM (IST)
Saturday – Sunday
Closed
Before Contacting Us
To help us assist you as quickly as possible, please include the following information in your message whenever applicable:
- Your full name
- Order number
- Email address used to place the order
- A detailed description of your enquiry
- Photos or videos (if reporting a damaged, defective, or incorrect item)
Providing complete information helps us resolve your request more efficiently.
Order Support
For assistance with:
- Order status
- Shipping updates
- Tracking information
- Returns and refunds
- Exchanges
- Damaged or incorrect items
- Payment enquiries
Please contact us by email at info@fraglowy.com.
Our Commitment
At Fraglowy, customer satisfaction is our priority. We are committed to providing:
- Prompt and professional customer service
- Clear and transparent communication
- Timely assistance with orders and enquiries
- Fair and efficient resolution of customer concerns
We appreciate your trust in Fraglowy and look forward to assisting you.