Last Updated: September 2026
The French Aura accepts returns only for products that arrive broken or damaged, subject to verification.
Return Window
Damage or breakage must be reported within 3–4 days of delivery.
Mandatory Unboxing Video
A continuous unboxing video is mandatory for a damage or breakage claim. The video should begin with the sealed package and clearly show the package being opened and the product condition.
Eligible Claims
Handbags, watches, and belts may be eligible for a return when the item arrives broken, damaged, or otherwise materially affected on delivery.
How to Request a Return
Email thefrenchaura@gmail.com within 3–4 days of delivery with your order details, photographs, and the complete unboxing video.
Review & Resolution
All claims are reviewed before a return is approved. Depending on the circumstances and product availability, an approved claim may result in a replacement or refund.
Non-Eligible Returns
Change-of-mind returns, normal wear, misuse, accidental damage after delivery, or claims submitted outside the stated window may not be accepted.
Refunds
Where a refund is approved, it will be processed through the applicable payment channel after the return or claim has been verified.
Contact
Phone: +91 9814748064
Email: thefrenchaura@gmail.com