Last Updated: July 2026
At Fraglowy, we respect your privacy and are committed to handling personal information responsibly.
This page explains the privacy choices available to customers and visitors and how to submit a request regarding personal information.
1. Our Privacy Commitment
Fraglowy does not sell personal information to third parties for monetary compensation.
We may share limited personal information with service providers where reasonably necessary to operate our business and provide services to customers.
These service providers may assist with:
- Payment processing;
- Order fulfillment and delivery;
- Website hosting and security;
- Website analytics;
- Customer support; and
- Email communications and marketing where applicable.
Service providers receive information only as reasonably necessary to perform their services and are expected to handle personal information appropriately.
2. Privacy Requests You May Submit
Depending on applicable law, you may contact us to:
- Request information about personal information we hold about you;
- Request correction of inaccurate or incomplete personal information;
- Request deletion of personal information where permitted by applicable law;
- Withdraw consent where processing is based on consent;
- Ask questions about how your personal information is collected, used, or shared; or
- Opt out of promotional marketing communications.
Your available rights may depend on applicable law and the circumstances of the request.
3. How to Submit a Privacy Request
To submit a privacy request, please contact us using the contact details below.
Email: info@fraglowy.com
Please include:
- Your full name;
- The email address associated with your interaction with Fraglowy;
- The type of request you are making; and
- Any relevant details that will help us understand and process your request.
For requests relating to a specific order, account, or customer interaction, please include relevant information such as an order number where available.
Please do not send passwords, payment card numbers, or other unnecessary sensitive information by email.
4. Request Verification
To help protect personal information, we may need to verify your identity before completing certain requests.
The verification information requested will depend on the nature of the request.
We will use information provided for verification only as reasonably necessary to verify and process the request, subject to applicable law and our Privacy Policy.
If we cannot reasonably verify a request, we may be unable to complete it.
5. Request Review and Response Procedure
After receiving a privacy request:
- We will review the request and determine the information reasonably required to process it.
- We may contact you if additional information or identity verification is required.
- We will assess the request under applicable law and our privacy practices.
- We will provide a response within a reasonable period required by applicable law or, where no specific legal period applies, as soon as reasonably practicable.
- If a request cannot be fulfilled in whole or in part, we will explain the applicable reason where permitted by law.
Requests may be subject to lawful exceptions, including where retaining or using information is necessary to comply with legal obligations, complete transactions, prevent fraud, resolve disputes, or protect legitimate business and security interests.
6. Marketing Communications
You may unsubscribe from promotional marketing emails at any time by clicking the “Unsubscribe” link included in the relevant email.
You may also contact us at:
Unsubscribing from marketing communications does not necessarily stop transactional or service-related communications, including messages relating to:
- Orders;
- Payments;
- Shipping;
- Returns;
- Account activity; or
- Customer service requests.
7. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to:
- Keep your shopping cart active;
- Remember preferences;
- Improve Website functionality;
- Measure Website performance;
- Understand how visitors use the Website; and
- Help protect against fraud and security threats.
Where cookie controls or preference tools are available, you may use those controls to manage applicable cookie preferences.
You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect some Website features or functionality.
For more information about how Fraglowy handles personal information, please review our Privacy Policy.
8. International Data Processing
Fraglowy operates from India and serves customers in Australia.
Personal information may therefore be accessed, processed, or stored in India and may also be processed by service providers located in other countries, depending on the services used to operate the Website and fulfill orders.
We take reasonable steps to handle personal information appropriately and in accordance with applicable privacy obligations.
9. Contact Us
If you have questions about this page, your privacy choices, or how Fraglowy handles personal information, please contact us.
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@fraglowy.com
- Phone: +91 8104188096
- Contact Form: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.