Last Updated: July 2026
At Fraglowy, we understand that you may need to change or cancel your order. This Cancellation Policy explains when cancellations are possible and how cancellation requests are handled.
1. Order Cancellation
You may request to cancel your order before it has been processed and shipped.
For the purposes of this policy, an order is considered processed when Fraglowy has begun preparing the order for shipment, including activities such as order verification, product preparation, packing, or other fulfillment activities.
Because orders are generally processed within 1–2 business days, we recommend contacting us as soon as possible after placing your order.
Submitting a cancellation request does not guarantee that the order can be cancelled. Cancellation requests are handled based on the current status of the order when the request is received.
2. How to Request a Cancellation
To request an order cancellation, please contact our customer support team as soon as possible after placing your order.
Please include:
- Your full name
- Order number
- Email address used for the order
- Reason for cancellation, if you wish to provide one
Email: info@fraglowy.com
Our team will review your request and confirm whether your order can be cancelled.
3. Orders That Have Already Been Processed or Shipped
Once an order has been processed for shipment or dispatched by the shipping carrier, cancellation may no longer be possible.
If your order has already been dispatched, it cannot be cancelled through this Cancellation Policy.
After delivery, you may request a return in accordance with our Returns & Refund Policy, provided the product meets the applicable return requirements.
4. Cancellation Refunds
If your cancellation request is approved before the order has been processed and shipped:
- The order will be cancelled.
- Any payment received will be refunded to the original payment method used for the purchase.
- Fraglowy generally processes approved cancellation refunds within 1–5 business days.
After Fraglowy processes the refund, PayPal or the customer’s bank or financial institution may require additional time before the refunded amount appears in the customer’s account.
5. Orders That Cannot Be Cancelled
An order may not be eligible for cancellation if:
- It has already been processed for shipment.
- It has already been dispatched by the shipping carrier.
- The cancellation request is received after shipment.
In these cases, you may be able to request a return after delivery in accordance with our Returns & Refund Policy.
6. Changes to Orders
If you need to change your shipping address or other order details, please contact us immediately after placing your order.
We will make reasonable efforts to accommodate your request if the order has not yet been processed.
However, we cannot guarantee that changes can be made once order processing has begun.
Changes to an order may not be possible once the order has been processed for shipment or dispatched.
7. Fraud Prevention, Payment Issues, and Pricing Errors
Fraglowy reserves the right to refuse or cancel an order where reasonably necessary, including where we suspect:
- Fraudulent activity
- An unauthorized transaction
- Payment verification issues
- A pricing or system error
- A violation of our Terms & Conditions
If we cancel an order for one of these reasons after payment has been received, the amount paid for the cancelled order will be refunded to the original payment method, subject to the applicable payment-processing timeline.
8. Contact Us
If you have any questions about this Cancellation Policy or wish to request a cancellation, please contact us as soon as possible.
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@fraglowy.com
- Phone: +91 8104188096
- Contact Form: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.